Services

CCNY Libraries Coronavirus Response

Service Updates as of July 2, 2020

Library plans and policies may change as new COVID-19 facts and recommendations emerge. We will keep you updated, and do our best to meet your information needs while ensuring safety during this unprecedented crisis. You can find President Boudreau's regularly updated COVID-19 Guidance for the City College Community here.

Library Hours

• As of March 19, 2020, all physical CCNY Libraries spaces are closed.
• Many library services--research help, articles, ebooks, and more--are available online. Get online help with library resources here.
  • Reference help is available Monday-Thursday 10am-7pm.
• As of March 23, the Tech Center is closed. At this time there is no on-campus resource available for computer use or printing.

Catalog and Database Access

• Off-campus access to library databases and electronic journals requires your CCNY network credentials (i.e., the same username and password you use for logging in to CCNY computers, printers, etc).
• You can reset your network account password at IT’s self-service password reset site.
• Logging into your OneSearch/library catalog account requires your library barcode number (from the back of your CCNY ID card).
• For barcode questions or activation, please contact tpickens@ccny.cuny.edu

Librarian Help

• Cohen library is offering virtual (chat or email) reference. Access chat and Ask A Librarian form submission here.
• Email reference@ccny.cuny.edu, or email your subject librarian directly.
• You can also request a more extensive consultation, and a librarian will get in touch about scheduling a phone call or video conference.
• Prefer to call? You can call (212) 650-7611 or (212) 650-7612 and leave a voicemail, and one of our librarians will return your call.
• For individual libraries, please visit:
  • Architecture Library
  • CCNY Archives and Special Collections
  • Center for Worker Education
  • CUNY School of Medicine Library
  • CUNY School of Public Health Library
  • Dominican Studies Institute Archives and Library
  • Music Library
  • Science & Engineering Library

Library IT Help

• I​f you are having any difficulty accessing library databases, please contact John Carrero at jcarrero@ccny.cuny.edu
• Prefer to call? You can call (212) 212-650-7603 and leave a voicemail, and Tech Support will return your call.

Campus IT Help

• As of March 23, the Tech Center is closed. At this time there is no on-campus resource available for computer use or printing.
• For distance technology specific information, find Vice President of Operations and CIO Ken Ihrer's updates here.
• If you need a laptop, you can request one via online application, phone, or email
  •  https://portal.ccny.cuny.edu/depts/oit/cuny_loaner/login.php
  • Call 646-558-8656 and wait for voice prompt to end and Input meeting ID 212 650 5480 and press #  to access iMedia Reservation Desk bridge between the hours of 9:00AM and 3:00PM, M-F
  • Email imedia@ccny.cuny.edu with your name and telephone number

Library Information Sessions

• Librarians are prepared to teach previously scheduled Information Literacy sessions remotely via BlackBoard Collaborate, Webex, or Zoom.
• Professors are advised to coordinate preferred platforms with the assigned Library instructor.
• The GC’s Teaching and Learning Center has created a site for instructors called Considerations for Instructional Continuity which is not library-specific but is a helpful tool.

Increased Book Renewals and Overdue Fines are Suspended

• Loans are being automatically renewed for regular loan items.
• Fines are being waived during this crisis.
• If you have other questions, you can reach Circulation at circdesk@ccny.cuny.edu or tpickens@ccny.cuny.edu Alternatively, you can leave a message at (212) 650-7155 and a library staff member will return your call.
• For barcode questions or activation, please contact tpickens@ccny.cuny.edu

Reserves

• We encourage faculty to consider uploading course reserves and assigned readings on Blackboard as part of the college's transition to online distance learning. 
• We recommend that if you're scanning material, you consider using a scanning app. Among the many apps available, the library recommends is CamScanner.
• See this Public Statement of Library Copyright Specialists: Fair Use & Emergency Remote Teaching & Research for further guidance.

Interlibrary Loan

• We are currently not offering ILL service.
• For other questions, you can reach the ILL Office at ill@ccny.cuny.edu or (212) 650-7616.