Services

• As of March 19, 2020, CCNY Libraries are physically closed.
• Many library services--research help, articles, ebooks, and more--are available online.
• Librarians are available to answer questions Monday-Thursday, 10am-8pm, Friday 10am-6pm, and Saturday 10am-2pm here. Or, submit a question anytime via this form.
• Find databases on our A-Z list
• Search for ebooks and articles in OneSearch
• Learn more about our ebook collections

• Please note: Library barcodes, found on the back of your CCNY ID card, are no longer needed to log into library resources from off-campus.
• Off-campus access to library databases and electronic journals requires your CCNY e-mail credentials (i.e., the same username and password you use for logging in to CCNY computers, printers, etc).
  • Watch this short video on how to log in to library databases.
• You can reset your network account password at IT’s self-service password reset site.
• Log into your OneSearch library catalog account with your CUNYFirst credentials (first.lastXX@login.cuny.edu).
  • Watch this short video on the benefits of logging into OneSearch.
• For barcode questions or activation, please contact tpickens@ccny.cuny.edu

• We are currently offering limited ILL service, for online items only. There is no print borrowing at this time.
• For other questions, you can reach the ILL Office at ill@ccny.cuny.edu or (212) 650-7616.

• We are not receiving book returns by mail or in person at this time.
• Loans are being automatically renewed for regular loan items.
• Fines are being waived during this crisis.
• If you have other questions, you can reach Circulation at circdesk@ccny.cuny.edu or tpickens@ccny.cuny.edu Alternatively, you can leave a message at (212) 650-7155 and a library staff member will return your call.
• For barcode questions or activation, please contact tpickens@ccny.cuny.edu

• Print reserves are not available at this time.
• If you have previously put a print book on reserve at the library, it is not possible for students to access it during the Spring 2021 semester.
• We encourage faculty to consider uploading course reserves and assigned readings on Blackboard in support of distance learning.
• If you have questions about electronic books in the library's collection, use the Ask A Librarian chat option on this page, or email reference@ccny.cuny.edu.
• See this Public Statement of Library Copyright Specialists: Fair Use & Emergency Remote Teaching & Research for further guidance.

• CCNY Libraries are offering virtual (chat or email) reference. Access chat and Ask A Librarian form submission here, or use the chat pop up on this page.
• Librarians are available to answer questions Monday-Thursday, 10am-8pm, Friday 10am-6pm, and Saturday 10am-2pm here. Or, submit a question anytime via this form
• Email your subject librarian directly.
• You can also request a more extensive consultation, and a librarian will get in touch about scheduling a phone call or video conference.
• Prefer to call? You can call (212) 650-7611 or (212) 650-7612 and leave a voicemail, and one of our librarians will return your call.
• Find databases on our A-Z list
• Search for ebooks and articles in OneSearch.
• Learn more about our ebook collections.
• Watch video tutorials on how to use a variety of library databases here.

• As of March 23, the Tech Center is closed. At this time there is no on-campus resource available for computer use or printing.
• For distance technology specific information, find Vice President of Operations and CIO Ken Ihrer's updates here.
• If you need a laptop, you can request one via online application, phone, or email
  • https://portal.ccny.cuny.edu/depts/oit/cuny_loaner/login.php
  • Call 646-558-8656 and wait for voice prompt to end and Input meeting ID 212 650 5480 and press # to access iMedia Reservation Desk bridge between the hours of 9:00AM and 3:00PM, M-F
  • Email imedia@ccny.cuny.edu with your name and telephone number

• Librarians are prepared to teach previously scheduled Information Literacy sessions remotely via BlackBoard Collaborate, Webex, or Zoom. Please submit an Information Literacy class request here.
• Professors are advised to coordinate preferred platforms with the assigned Library instructor.
• The GC's Teaching and Learning Center has created a site for instructors called Considerations for Instructional Continuity which is not library-specific but is a helpful tool.

Please be advised. The CCNY proxy servers and the VPN conflict with each other, as both technologies are accomplishing the same goal in different ways. If you are experiencing this issue, you have two options.

1. Use the VPN to use your work computer, and use its browser to access resource databases.
2. Use the proxy servers with the VPN off on your home computer's browser.

I​f you are having any difficulty accessing library databases, please contact John Carrero at jcarrero@ccny.cuny.edu or call (212) 212-650-7603 and leave a voicemail, and Tech Support will return your call.

If you are able to log into a database, but are having trouble accesing a specific article or ebook, please contact our contact Sean O'Heir, E-Resources Librarian, at soheir@ccny.cuny.edu.